Customer Support

Log in to your account and go to "My Orders." You'll see your order status and tracking number. Click the tracking number to see real-time delivery updates.

Contact our support team immediately with your order number. We'll investigate and either reship your order or provide a full refund. Your satisfaction is guaranteed.

Our pharmacists typically verify prescriptions within 24 hours. During business hours, most verifications are completed within 2-4 hours. You'll receive an email notification once verified.

If your prescription is rejected, we'll contact you with the reason. Common reasons include expired prescriptions or illegible images. You can resubmit a corrected prescription or contact support.

You can modify orders up to 24 hours after placement. After that, the medication is being prepared for shipment. Contact support immediately if you need to make changes.

Unopened medications can be returned within 30 days for a full refund. Opened medications cannot be returned for safety reasons. Shipping costs are non-refundable.

Contact our support team with your order number and reason for return. We'll process your refund within 5-7 business days. Refunds are issued to the original payment method.

Yes. Our support team speaks multiple languages including English, Spanish, French, German, and Italian. Let us know your preferred language when you contact us.