Privacy Policy

Last Updated: January 2024

1. Introduction

EU Farmacia Online ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We collect information you provide directly to us, such as:

• Personal identification information (name, email address, phone number)
• Shipping and billing addresses
• Payment information (processed securely through third-party providers)
• Medical information (prescriptions, health conditions)
• Communication preferences
• Customer service inquiries and feedback

We also automatically collect certain information about your device and how you interact with our website, including:

• IP address and browser type
• Pages visited and time spent on site
• Referring website
• Device information and operating system
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes:

• Processing and fulfilling your orders
• Providing customer support and responding to inquiries
• Verifying prescriptions and ensuring medication safety
• Sending order confirmations and delivery updates
• Improving our website and services
• Complying with legal obligations
• Preventing fraud and ensuring security
• Marketing communications (with your consent)

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill your orders
• Legal Obligation: Compliance with pharmaceutical regulations
• Legitimate Interest: Improving services and preventing fraud
• Consent: For marketing communications and non-essential cookies

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Licensed pharmacists for prescription verification
• Shipping and logistics partners for delivery
• Payment processors for secure transactions
• Healthcare providers (only with your consent)
• Legal authorities when required by law

6. Data Security

We implement comprehensive security measures to protect your information:

• 256-bit SSL encryption for all data transmission
• Secure servers with firewall protection
• Regular security audits and updates
• Limited access to personal information
• Secure prescription storage and handling

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically:

• Order information: 7 years (for tax and regulatory compliance)
• Prescription records: 10 years (pharmaceutical regulation requirement)
• Account information: Until account deletion
• Marketing data: Until you unsubscribe

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate information
• Right to Erasure: Request deletion of your data (with exceptions)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Opt-out of certain processing activities
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@eufarmacieonline.com.

9. Cookies and Tracking Technologies

We use cookies to enhance your experience. You can control cookie settings in your browser. Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand user behavior
• Marketing Cookies: Used for targeted advertising (with consent)

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

11. Children's Privacy

Our services are not directed to children under 18 years old. We do not knowingly collect information from children. If we become aware of such collection, we will delete it immediately.

12. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of our services constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@eufarmacieonline.com
• Phone: +1-800-PHARMACY
• Mailing Address: EU Farmacia Online, Privacy Department, European Union

15. Data Protection Officer

For GDPR-related inquiries, you can contact our Data Protection Officer at dpo@eufarmacieonline.com.